Shipping

Most orders arrive within 7 to 14 business days. Some items ship from overseas, which is why it isn't faster. We'd rather tell you that here than surprise you after you've paid.

Processing

We process orders within 1 to 2 business days of your order coming through. Orders placed on a weekend or public holiday go out the next business day.

Delivery times

Once dispatched, delivery takes 5 to 10 business days.

Business days means weekdays. In practice that's roughly one to two weeks from the day you order, once weekends are counted. Most orders land closer to the front of that range.

Where things ship from

Most items ship directly from an overseas supplier. It depends on the item, and it's the main reason our delivery window is a fortnight rather than two days.

We could hide this. We'd rather you knew what you're buying into before you order.

Shipping cost

Standard shipping is free on every order. There's no minimum spend and no handling fee. The price on the product page is what you pay.

Tracking

You'll get an email with a tracking link once your order leaves. Keep an eye on your junk folder if it hasn't shown up.

Tracking on overseas parcels can sit still for several days early on, particularly while the parcel is in transit between countries. That's normal and doesn't mean anything has gone wrong. It usually starts moving again once it reaches Australia.

Orders with more than one item

If you order several things, they may arrive separately and on different days. They come from different places, so we send each one as soon as it's ready rather than holding your whole order back for the slowest item.

You'll get a tracking link for each parcel. If one arrives and another hasn't, it's on its way.

Nothing to pay on delivery

The amount you pay at checkout is the total. No customs charges, no import duties, no fees on the doorstep.

Delays

Sometimes things run late. Weather, customs, peak periods around Christmas and EOFY sales, and courier backlogs all add days we can't control.

Lost or damaged in transit

If your parcel goes missing or turns up damaged, that's our problem to fix, not yours. Email us with your order number and a photo if there's damage, and we'll sort out a replacement or a refund.

You don't need to deal with the courier yourself.

Wrong address

Check your address before you confirm your order. If something's wrong, email us straight away, if it hasn't shipped, we can fix it.

Once a parcel has gone out to an incorrect address, we can't redirect it. If it comes back to us, we'll resend it to the right address and cover the postage.

Getting in touch

Email info@ashcrofttrading.com. We read everything and usually reply within a day.

Ashcroft Trading Co., Sydney, Australia.